Shipping policy

Delivery

Orders are dispatched using UPS for domestic and international orders. For larger or especially vulnerable items a third-party is used depending on size, destination and handling.

All packages are insured, and the costumer will be provided with a tracking number via email as soon as the order has been completed and dispatched.

All orders are dispatched within 1-5 working days, given that the order is in stock. Shipping times are between 3-10 business days, depending on the costumers location and unless other is stated.

For orders within the EU the shipping rate depend on the size of the order. For orders overseas the shipping rate depend on the voluminous weight. In both cases, the rate and price will automatically be calculated at check-out.

When an order is placed a receipt will be sent to the email that has been registered during the order placement and the costumer is bound to the purchase and can therefore not modify or cancel the order.

If the package or its content of the package is damaged upon arrival, please report this to The Apartment no later that 72 hours after delivery.